THE COMMUNICATION AND PROBLEM‐SOLVING SKILLS INDEX: HOW TO USE IT IN TRAINING

Introduces the Communication Diamond Model, which features the following key skill areas found in communication between people at work: enquiry, diagnosis, summarizing, proposing, directing, and informing. Describes the measures designed to assess these skills: the Communication and Problem‐solving Skills Index and Profile System. Also details a workshop available for those wishing to train in the use of these measures.

MoreLess

Year of publication:	1992
Authors:	Margerison, Charles ; McCann, Dick
Published in:	Industrial and Commercial Training. - MCB UP Ltd, ISSN 1758-5767, ZDB-ID 2019820-6. - Vol. 24.1992, 2
Publisher:	MCB UP Ltd
Subject:	Communications \| Problem solving \| Skills

More details

Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/00197859210009720 [DOI]
Source:	Other ZBW resources

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014755740