The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Seigyoung Auh, Bulent Menguc, Michelle Fisher, and Abeer Haddad
| Year of publication: |
2011
|
|---|---|
| Authors: | Auh, Seigyoung ; Mengüç, Bülent ; Fisher, Michelle ; Haddad, Abeer |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 4, p. 426-442
|
| Subject: | Verkaufspersonal | Salespeople | Persönlichkeitspsychologie | Personality psychology | Kontingenztheorie | Contingency theory | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Facheinzelhandel | Speciality shop | Kanada | Canada |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009491361