The contingent nature of service recovery system structures
| Year of publication: |
2012
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|---|---|
| Authors: | Smith, Jeffery S. ; Nagy, Paul F. ; Karwan, Kirk R. ; Ramirez, Edward |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 32.2012, 7 (15.6.), p. 877-904
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