The "control tower" approach to optimising complex service delivery performance
| Year of publication: |
2013
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|---|---|
| Authors: | Meekings, Alan ; Briault, Steve |
| Published in: |
Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ, ISSN 1368-3047, ZDB-ID 20381335. - Vol. 17.2013, 3 (23.8.), p. 15-27
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