The "control tower" approach to optimising complex service delivery performance

Alan Meekings and Steve Briault

Year of publication:	2013
Authors:	Meekings, Alan ; Briault, Steve
Published in:	Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ., ISSN 1368-3047, ZDB-ID 2038133-5. - Vol. 17.2013, 3, p. 15-27
Subject:	Organizational performance \| Performance \| Hospitals \| Improvement \| Management information \| Operations management \| Service delivery \| Health services sector \| Krankenhaus \| Hospital \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Unternehmenserfolg \| Firm performance \| Performance-Messung \| Performance measurement \| Gesundheitswesen \| Health care system \| Dienstleistungsmanagement \| Service management \| Prozessmanagement \| Business process management \| Gesundheitsversorgung \| Health care

Extent:	graph. Darst.
Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010197592