The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems
| Year of publication: |
2004
|
|---|---|
| Authors: | Napoleon, Karen ; Gaimon, Cheryl |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 13.2004, 3, p. 245-259
|