The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Year of publication: |
2019
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Authors: | Pemer, Frida ; Skjølsvik, Tale |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 98.2019, p. 352-365
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Subject: | Service | Quality | Professional services | Signal | Screening | Dienstleistungsqualität | Service quality | Signalling | Konsumentenverhalten | Consumer behaviour | Freie Berufe | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Asymmetrische Information | Asymmetric information |
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