The cumulative effect of transaction-specific satisfaction on share of wallet : a longitudinal investigation
Timothy L. Keiningham; Lerzan Aksoy; Edward C. Malthouse; Alexander Bouye; Bart Lariviere
| Year of publication: |
2012
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|---|---|
| Authors: | Keiningham, Timothy ; Aksoy, Lerzan ; Malthouse, Edward C. ; Bouye, Alexander ; Lariviere, Bart |
| Published in: |
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]. - Wiesbaden : Springer Gabler, ISBN 3-8349-4290-1. - 2012, p. 381-390
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| Subject: | Marketingmanagement | Marketing management | Kundenzufriedenheit | Customer satisfaction | Längsschnittanalyse | Longitudinal analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009748083