The customer satisfaction in a reduced rank regression framework
| Year of publication: |
2004
|
|---|---|
| Authors: | Lovaglio, Pietro Giorgio |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 16.2004, 1, p. 33-44
|