The development and validity of new service development scale : using a balanced scorecard approach
Year of publication: |
2010
|
---|---|
Authors: | Wu, Guoping ; Gai, Guofeng ; Wang, Ying |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 2.2010, 2, p. 137-147
|
Subject: | Dienstleistungsmanagement | Service management | Produktentwicklung | New product development | Balanced Scorecard | Balanced scorecard | Performance-Messung | Performance measurement |
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