The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Paramaporn Thaichon; Antonio Lobo; Catherine Prentice; Thu Nguyen Quach
| Year of publication: |
2014
|
|---|---|
| Authors: | Thaichon, Paramaporn ; Lobo, Antonio ; Prentice, Catherine ; Quach, Sara |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 6, p. 1047-1058
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| Subject: | Customer commitment | Value | Trust | Service quality | Internet usage | Internet service provider (ISP) | Dienstleistungsqualität | Digitale Dienste | Web-based service | Internet | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Telekommunikationssektor | Telecommunications industry | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010437660