The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Year of publication: |
2022
|
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Authors: | Roy, Vivek ; Vijay, T. Sai ; Srivastava, Abhishek |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 64.2022, p. 1-15
|
Subject: | E-tailing | Ethics | Justice | Recovery satisfaction | Service failure recovery | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Online-Handel | Online retailing | Electronic Commerce | E-commerce |
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