The dynamics of service productivity and value creation: a service life cycle perspective
| Year of publication: |
2013
|
|---|---|
| Authors: | Janeschek, Sabine ; Hottum, Peter ; Kicherer, Florian ; Bienzeisler, Bernd |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 33.2013, 3 (1.2.), p. 366-377
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