The Dynamics of Service: Reflections on the Changing Nature of Customer-Provider Interactions
| Year of publication: |
1997
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|---|---|
| Authors: | Gutek, Barbara A. ; Rafaeli, Anat |
| Published in: |
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis. - London : Sage, ISSN 0001-8392, ZDB-ID 2104878. - Vol. 42.1997, 4, p. 833-835
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