The e‐tailing delivery conundrum

Grocery e‐tailing can, in theory at least, lead to savings of time and money for both buyers and sellers. However problems remain where delivery is concerned and these can threaten the overall profitability of the exercise. The main question is: how do sellers provide an efficient, appealing customer service and make an adequate return on investment?

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Year of publication:	2002
Published in:	Strategic Direction. - MCB UP Ltd, ISSN 1758-8588, ZDB-ID 2089990-7. - Vol. 18.2002, 1, p. 14-16
Publisher:	MCB UP Ltd
Subject:	Home shopping \| Delivery \| Grocery \| Internet

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Type of publication:	Article
Type of publication (narrower categories):	viewpoint
Language:	English
Other identifiers:	10.1108/02580540210793149 [DOI]
Source:	Other ZBW resources

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