The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
| Year of publication: |
2006
|
|---|---|
| Authors: | Al-Hawari, Mohammed ; Ward, Tony |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 24.2006, 2, p. 127-147
|