The Effect of Compensation on Repurchase Intentions in Service Recovery
| Year of publication: |
2008
|
|---|---|
| Authors: | Grewal, Dhruv ; Roggeveen, Anne L. ; Tsiros, Michael |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 84.2008, 4, p. 424-435
|