The effect of CSR on consumer behavioral responses after service failure and recovery
Mobin Fatma, Imran Khan and Zillur Rahman
| Year of publication: |
2016
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|---|---|
| Authors: | Fatma, Mobin ; Khan, Imran ; Rahman, Zillur |
| Published in: |
European business review : EBR ; the official journal of the International Management Centres, Europe. - Bingley : Emerald Group Publishing Limited, ISSN 0955-534X, ZDB-ID 1049254-9. - Vol. 28.2016, 5, p. 583-599
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| Subject: | CSR | Customer satisfaction | Service failure | Service recovery | Corporate Social Responsibility | Corporate social responsibility | Kundenzufriedenheit | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EBR-11-2015-0134 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011588576