The effect of customer-initiated justice on customer-oriented behaviors
Jin Ho Jung, Tom J. Brown, Alex R. Zablah
| Year of publication: |
February 2017
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|---|---|
| Authors: | Jung, Jin Ho ; Brown, Tom ; Zablah, Alex R. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 71.2017, p. 38-46
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| Subject: | Interpersonal justice | Informational justice | Employee-customer fit | Self-efficacy | Customer-oriented behaviors | Gerechtigkeit | Justice | Verhalten in Organisationen | Organizational behaviour | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Verhaltensökonomik | Behavioral economics | Rawls-Gerechtigkeitstheorie | Rawls's theory of justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2016.10.019 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011622478