The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Evandro Luiz Lopes; Marcos Antonio da Silva
| Year of publication: |
2015
|
|---|---|
| Authors: | Lopes, Evandro Luiz ; Silva, Marcos Antonio da |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 24.2015, p. 110-120
|
| Subject: | Failure recovery | Loyalty | Retail | Perceived justice | Einzelhandel | Retail trade | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010528597