The effect of measurement timing on the information content of customer satisfaction measures
Clara Xiaoling Chen; Melissa Martin; Kenneth A. Merchant
| Year of publication: |
2014
|
|---|---|
| Authors: | Chen, Xiaoling ; Martin, Melissa ; Merchant, Kenneth A. |
| Published in: |
Management accounting research. - Amsterdam [u.a.] : Elsevier, ISSN 1044-5005, ZDB-ID 1040541-0. - Vol. 25.2014, 3, p. 187-205
|
| Subject: | Customer satisfaction | Nonfinancial performance measures | Intangible asset | Performance driver | Consumption systems | Homebuilding industry | Kundenzufriedenheit | Messung | Measurement | Performance-Messung | Performance measurement | Immaterielle Werte | Intangible assets | Informationswert | Information value |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010407922