The effect of perceived service quality, satisfaction and loyalty on perceived job performance : perceptions of university graduates
Lovemore Chikazhe, Charles Makanyeza and Nicholas Z. Kakava
| Year of publication: |
2022
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| Authors: | Chikazhe, Lovemore ; Makanyeza, Charles ; Kakava, Nicholas Zivengwa |
| Published in: |
Journal of marketing for higher education. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7144, ZDB-ID 2095943-6. - Vol. 32.2022, 1, p. 1-18
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| Subject: | Graduate loyalty | graduate satisfaction | higher education | perceived job performance | perceived service quality | Zimbabwe | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Absolventen | Graduates | Akademiker | University graduates | Hochschule | Higher education institution | Simbabwe | Wahrnehmung | Perception | Studierende | Students | Arbeitsleistung | Job performance | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08841241.2020.1793442 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013277068