The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Faizan Ali, Woo Gon Kim, Kisang Ryu
| Year of publication: |
December 2016
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|---|---|
| Authors: | Ali, Faizan ; Kim, Woo Gon ; Ryu, Kisang |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 57.2016, p. 213-224
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| Subject: | Physical environment | Delight | National identity | Satisfaction | International airports | Nationalkultur | National culture | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Flughafen | Airport | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2016.06.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011556079