The effect of pre- and post-service performance on consumer evaluation of online retailers
| Year of publication: |
2012
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|---|---|
| Authors: | Park, Insu ; Cho, Jeewon ; Rao, H. Raghav |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 52.2012, 2, p. 415-427
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