The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable
| Year of publication: |
2011
|
|---|---|
| Authors: | Nguyen, Nha ; Leclerc, André |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 25.2011, 5 (2.8.), p. 349-361
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