The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Ibrahim Alnawas, Amr Al Khateeb and Allam Abu Farha and Nelson Oly Ndubisi
| Year of publication: |
2023
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| Authors: | Alnawas, Ibrahim ; Al Khateeb, Amr ; Abu Farha, Allam K. ; Ndubisi, Nelson Oly |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 5, p. 1691-1712
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| Subject: | Brand forgiveness | Hospitality | Interpersonal attachment styles | Service | Service failure | Thinking styles | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kognition | Cognition | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Markenartikel | Brand | Emotion | Soziale Beziehungen | Social relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-03-2022-0290 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014280877