The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective
| Year of publication: |
2012
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|---|---|
| Authors: | Chuang, Shih-Chieh ; Cheng, Yin-Hui ; Chang, Chai-Jung ; Yang, Shun-Wen |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 2 (1.2.), p. 257-272
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