The effect of the Internet on front-line employee skills: exploring banking in Sweden and France
| Year of publication: |
2010
|
|---|---|
| Authors: | Varlander, Sara ; Julien, Anne |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 30.2010, 8, p. 1245-1262
|