The Effects of a Service Provider's Messy Appearance on Customer Reactions
| Year of publication: |
2011
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|---|---|
| Authors: | Vilnai-Yavetz, Iris ; Rafaeli, Anat |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 32.2011, 3 (1.7.), p. 161-181
|