The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Youjae Yi; Taeshik Gong
| Year of publication: |
2008
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|---|---|
| Authors: | Yi, Youjae ; Gong, Taeshik |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 37.2008, 7, p. 767-783
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| Subject: | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Wahrnehmung | Perception | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003781768