The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments
Year of publication: |
2014
|
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Authors: | Wu, Hung-che |
Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 26.2014, 6, p. 540-565
|
Subject: | Service quality | Customer satisfaction | Behavioural intentions | Multi-level and hierarchical model | Dienstleistungsqualität | Kundenzufriedenheit | Firmenimage | Corporate reputation | Konsumentenverhalten | Consumer behaviour |
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