The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Emerson Wagner Mainardes and Neudson Peres de Freitas
| Year of publication: |
2023
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| Authors: | Mainardes, Emerson Wagner ; Freitas, Neudson Peres de |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 41.2023, 3, p. 641-662
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| Subject: | Banking services | Banks | Consumer behavior | Fintechs | Loyalty | Perceived value dimensions | Satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Finanztechnologie | Financial technology | Bankgeschäft | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services | Bank | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-10-2022-0437 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014267111