The Effects of Reputation and Post Violation Communication on Trust and Distrust

This paper proposes a laboratory experiment that will lend empirical support to recent theoretical advances regarding the simultaneous occurrence of trust and distrust in relationships. We highlight the role of reputations before a transactional relationship begins, as well as the impact of apologies in rebuilding trust and reducing distrust following a trust violation

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Year of publication:	2003
Authors:	Lewicki, Roy J. ; Tomlinson, Edward C.
Publisher:	[S.l.] : SSRN
Subject:	Reputation \| Vertrauen \| Confidence \| Firmenimage \| Corporate reputation \| Kommunikation \| Communication \| Spieltheorie \| Game theory \| Experiment

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Extent:	1 Online-Ressource (28 p)
Type of publication:	Book / Working Paper
Language:	English
Other identifiers:	10.2139/ssrn.400941 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014085804