The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Bo Wendy Gao; Ivan Ka Wai Lai
| Year of publication: |
2015
|
|---|---|
| Authors: | Gao, Bo Wendy ; Lai, Ivan K. W. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 44.2015, p. 38-47
|
| Subject: | Transaction-specific-satisfaction | Integrated satisfaction | Customer loyalty | Integrated resort | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010501241