The emergent field of organizational frontlines
Jagdip Singh, Michael Brady, Todd Arnold, and Tom Brown
| Year of publication: |
February 2017
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|---|---|
| Authors: | Singh, Jagdip ; Brady, Michael ; Arnold, Todd ; Brown, Tom |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 20.2017, 1, p. 3-11
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| Subject: | organizational frontlines | customer interactions | customer interfaces | frontlines definition | organization-customer contact | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Definition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670516681513 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011647467