The employee experience advantage : how to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate

Acknowledgements -- We all care about experience (introduction) -- The evolution of employee experience -- Utility -- Research on employee experience -- Employee experience drivers -- The reason for being and the three employee experience environments -- Reason for being -- The physical environment -- The technological environment -- The cultural environment -- The employee experience equation -- The nine types of organizations -- Employee experience distribution -- The business value of employee experience -- Business metrics and financial performance -- Building the experiential organization -- System 1 vs system 2 experiences -- The employee experience design loop -- The starbucks model of transparency -- Moments that matter or moments of impact -- Employee experience and moments that matter -- The employee experience pyramid -- What about the actual work? -- Who owns the employee experience? -- The role of employees -- Where to start -- Focus on what makes your company unique -- Growing vs grown-up companies -- A futurist's perspective -- Appendix