THE EVOLUTION OF CONFLICT AS A BEHAVIOR PROCESS WITHIN GLOBAL ORGANIZATIONAL COMMUNICATION MANAGEMENT

Nowadays, organizations are designed so that it can carry out their various activitiesnecessary to face the uncertainty surrounding each of them. The consequences of these actions arereflected in differences between departments and a greater potential for the development andmanifestation of conflict. When differentiation is coupled to a great extent with interdependence, thepotential for conflict increases significantly. Also, always be considered in settling conflicts thatoften occur spontaneously but the most important thing in an organization is to avoid any activityor intentions which is to generate a possible conflict. In this paper, will present the theoreticalaspects regarding the conflict, classification, patterns of events and also the tactics and strategiesused to manage conflicts that may arise within an organization. In the end, will be dotted andconclusions regarding this approach..