The five Ss of retail operations: a model and tool for improvement

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.

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Year of publication:	2003
Authors:	Pal, John W. ; Byrom, John W.
Published in:	International Journal of Retail & Distribution Management. - MCB UP Ltd, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 31.2003, 10, p. 518-528
Publisher:	MCB UP Ltd
Subject:	Retailing \| Problem solving \| Operations management \| Cause and effect analysis

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09590550310497049 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014803100