The front/back office configuration in new service development: case study of local commercial bank in China
| Year of publication: |
2012
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|---|---|
| Authors: | Li, Jing Hua ; Huang, Qiu Bo |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 18.2012, 3 (1.1.), p. 184-203
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