The Hidden Costs ot Customer Satisfaction -
Year of publication: |
1998
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Authors: | Guaspari, John |
Published in: |
Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 18.1998, 2, p. 45-49
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Saved in:
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