The impact of choice on fairness in the context of service recovery
| Year of publication: |
2005
|
|---|---|
| Authors: | Mattila, Anna S. ; Cranage, David |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 5, p. 271-279
|