The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers
| Year of publication: |
2013
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|---|---|
| Authors: | Zhang, Bin ; Xie, Qinghong ; Fu, Xiaorong ; Yang, Xiaomin |
| Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 21484302. - Vol. 8.2013, 2 (1.1.), p. 146-165
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