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Coordinating a decentralized supply chain with customer returns and price-dependent stochastic demand using a buyback policy
Chen, Jing, (2011)
Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing, (2012)
The impact of customer returns on supply chain decision under various channel interactions
Chen, Jing, (2013)