The impact of customer-to-customer interactions in a high personal contact service setting
| Year of publication: |
2005
|
|---|---|
| Authors: | Moore, Robert ; Moore, Melissa L. ; Capella, Michael |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 6-7, p. 482-491
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