The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the M-M-n + G queue
| Year of publication: |
2004
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|---|---|
| Authors: | Mandelbaum, Avi ; Zeltyn, Sergey |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 20738857. - Vol. 26.2004, 3, p. 377-412
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