The impact of employee behaviour on customers' service quality perceptions and overall satisfaction
Hanan Saad Kattara; Dina Weheba; Osman Ahmed El-Said
| Year of publication: |
2008
|
|---|---|
| Authors: | Kattara, Hanan Saad ; Weheba, Dina ; El-Said, Osman Ahmed |
| Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 8.2008, 4, p. 309-323
|
| Subject: | Tourismuswirtschaft | Tourism industry | Arbeitskräfte | Workforce | Verhalten | Behaviour | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Tourismus | Tourism | Ägypten | Egypt |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003792689