The impact of implicit and explicit communications on frontline service delivery staff
| Year of publication: |
2008
|
|---|---|
| Authors: | Lings, Ian ; Beatson, Amanda ; Gudergan, Siegfried |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 10, p. 1431-1444
|