The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth
Katerina Berezina; Cihan Cobanoglu; Brian L. Miller and Francis A. Kwansa
| Year of publication: |
2012
|
|---|---|
| Authors: | Berezina, Katerina ; Cobanoglu, Cihan ; Miller, Brian L. ; Kwansa, Francis A. |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 24.2012, 7, p. 991-1010
|
| Subject: | Datensicherheit | Data security | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009666529