The impact of information systems planning on the organization

The impact of information systems (IS) planning on the organization is assessed using data gathered in a matched-pair sample from 140 firms. The extent of IS planning activities is measured using a 64 item survey instrument that was responded to by an IS executive in each firm. Organizational impact was assessed using a 'user satisfaction' instrument that was responded to by a user-manager in the same firm. Hypotheses related to the extent of IS strategic planning, systems planning, plan implementation and the degree of user satisfaction were tested. The results substantiate the importance of systems planning and of formal activities that are directed toward ensuring that plans are actually implemented. Surprisingly, since the normative and descriptive literature of IS is filled with assertions to the contrary, the relative importance of IS strategic planning was not verified.