The impact of organizationa citizenship behavior on enterprise resource planning success : the mediator role of TQM
Year of publication: |
2014
|
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Authors: | Narimani, Mehdi ; Tabaeian, Elham ; Khanjani, Maral ; Soltani, Farzaneh |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 1, p. 53-65
|
Subject: | TQM | ERP system | Isfahan steel melting Co | Organizational citizenship behavior | ERP-System | Qualitätsmanagement | Quality management | Arbeitsverhalten | Work behaviour | Prozessmanagement | Business process management |
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